Return Policy

The goods are always delivered with the IDOCTORPHONE packs.

In the case of delivery of unpacked goods, the buyer MUST NOT ACCEPT them.

Returns accepted within (14) days of receipt, provided the package has not been tampered with (as done) and within (14) fourteen days of RETURN OF MONEY.

In the event that your order is outstanding, you will be sent a corresponding e-mail. Alternatively, we will contact you on the phones you have given us when registering or registering your order on our site.

There is no way to disable these updates, the shipment of which is a prerequisite for the correct development of your order. These emails invite you to make sure they can reach you and keep them throughout our transaction. It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay.

Product returns at the charge of the store

You have the right to return the products you purchased and ask for their replacement:

in all cases where you have been proven to be guilty of misrepresentation of other products or substantially different from what you ordered
in all cases where there is a defect in the product or its agreed status under the
the defect or the missing property is not significant.
Returns of products by customer charge

You have the right to return the products you purchased in cases where, for any reason other than the above, you have changed your mind and no longer wish to purchase the product.

The return of the products can be done by the customer himself, burdening their shipping costs, in consultation with the staff of the e-shop. In this case, the product should be in perfect condition along with all original documents accompanying the product and full packaging.

In case of return of the products, and provided that the products have been previously received and checked by the store, the refund of the money to the customer will be made in the case of payment by credit card, cancellation of the credit card debit and in the case of payment in cash, if the customer had opted for “pickup from the store”, he would be refunded to him by the store

In the event that products are returned damaged or incomplete, the e-shop has the right not to accept the return of the product.

In addition, in all cases, the product to be replaced must be accompanied by the original proof of purchase. In all the above cases, the products to be replaced must be in the condition received by the customer, complete and without damage, and their packaging is the one that normally accompanies the product (IMEI agrees) and is in perfect condition , together with all the documents accompanying the product (eg DAT, Retail and so on).

Before returning, it is advisable to consult with the online shop of IDOCTORPHONE.

Order cancellation

An order may be canceled in the following cases:

– Before the order is completed, during the online ordering process you can go back to your browser and remove the quantities of products from your cart by clicking on the “remove” button.

– If the online order has been completed but the product has not yet been shipped, you can call +30 210 5757555 and one of our partners will take over the cancellation of your order.

– After receiving the product, please call us or contact us via the site’s e-mail form, explaining why you wish to cancel your order.

– A partner will serve you immediately and will inform you of all your choices. If your order has already been invoiced and you wish to cancel it, please contact your Customer Service at +30 210 5757555 and provide your order details.

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